COVID-19 patient journey

Your New Patient Journey

Personal details will be verified, medical history updated and if you are a new patient a GDPR consent and smile questionnaire completed – these will be via email, online or over the phone with a team member.
A full COVID-19 history will be taken to assess your risk and for us to best manage your care.

Please do not arrive early and try not to be late – the aim of this is to avoid patient traffic in communal waiting areas or entrance / exit.
Please do not bring anyone else into the practice with you unless necessary. Exceptions include a parent/guardian of children under 18 years old, or a carer.
Please bring as few belongings with you as possible, this limits the risk of any contamination.
Please ensure that you are showered and clean before entering the practice.
Please clean your teeth before attending.

We’ve adjusted our waiting areas and spaced out appointments – so you can maintain safe social distancing.
You must clean your hands using the antibacterial gel provided as soon as you enter the practice.
You’ll be given a mask to wear on arrival to ensure your safety during your visit (you are welcome to bring your own)
Our staff will also be wearing appropriate PPE to ensure your safety.
Plastic screens have been installed on our reception desks. Please try and maintain a 2m distance from the reception desk where possible and avoid touching the screen.
We’ll ask you some arrival questions to confirm the information you gave in the pre-visit call.
We’ll check your temperature using a non-contact thermometer. If it is deemed too high (above 37.8°C), your appointment will be rescheduled for a later date.
We will ask you to place any belongings in a clean box situated in the treatment room to limit risks of contamination.
We will give you a pre-treatment anti-viral mouth rinse if appropriate.
Where possible try to limit use of patient bathrooms by visiting your own before your attendance at the practice.
Patients bathrooms are still operational but please ask the Receptionist before use. This will ensure we know the facilities have been used and can clean appropriately.

To keep you safe, we’ll ask you to use contactless payment instead of cash wherever possible.
You can book any future appointments or follow-ups with our receptionist.
If after 14 days of your appointment you begin to develop any symptoms of possible COVID- 19, such as a high fever or a new continuous cough, you should contact the practice to inform them and follow the appropriate self-isolation advice.